Scott S. Lee DO

Keep up your good customer service

I love my pH family, wouldn't give them up for nothing. Thank you.

Dr. Lee is a great doctor always makes the time to listen to what you have to say. Explains everything very well.

Clean facility, always felt welcomed, courteous staff at front desk and medical staff.

Dr. Lee is extremely professional, patient, and wise in helping and healing me. His care is comprehensive, thorough, and meticulous. He is truly an exceptional doctor.

I have been seeing this provider for 20 plus years.

Staff seem to be overwhelmed even though I the first patient. I asked them for a smile because I was nervous about my visit that day I let them know how important a smile is to us

Thank you to Dr. Lee and his staff. Everyone was respectful and courteous with me.

I love my providers and staff they PIH. Thank u!

My needs were met, and I was pleased. Thank You!

This time he communicated better with his patient, allowed more time to listen to the patient.

Dr. Lee is the best doctor I've had. He listens thoroughly to me and provides excellent care options.

dr. lee is very nice and patient

The check-in process went very quickly since I completed the insurance information at home. I was escorted into the examination room where the assistant recorded my vitals. The doctor came into the room soon after that. The examination went quickly and was thorough. I received the paperwork to complete the tests prior to my next examination.

Satisfied

Dr. Lee is so busy that I wasn't able to get an appointment in a timely manner. I was only able to get this recent appointment with the help of a NP from the orthopedic dept.

Dr. Scott is always professional but also kind. He listens to what you are saying and does what he needs to do to provide the best possible care

There are a few questions like about my prescription that were not made clear, but I am sure I can call back or if they contact me. I will be glad to explain.

Aside from the fact that it's challenging to get an appointment, the entire experience is very positive. The staff is congenial and the medical care is excellent.

I felt confident speaking with the doctor, who was very professional, as well as with the nurse who assisted me, and also with the person who did the translation. I didn't expect such professionalism. I hope it continues this way because I left my doctor of many years due to a lack of professionalism, and I came to you based on my husband's recommendation.

Dr. Lee is busy - he's always very nice when I see him. I'm changing physician NOT because I don't trust him, but because I would like a female physician. Also your facility on Azusa and Colima is closer to my home but I feel that PIH really don't take care of it. The furniture needs repairs, the chair that I was sitting it needs to be covered. Know this doesn't make a better physician, but the office you go too should be pleasant and look nice. It was clean I have to say, but the furniture needs repairs! Think PIH can afford this!

very easy and good visit

Perfect

I am happy with DR LEE'S SERVICE

Great doctor.

I think you guys do real well every time. I don't think you can improve because you got the best doctors. Everybody takes care of you and it's great at PIH.

All staff members were respectful, polite and professional.

He took time with me to answer my health questions.

Dr. Scott Lee took the time to answer my questions. He was extremely helpful.

The lady taking my X Ray had a bad attitude and she seemed upset because she had to do her job. She was somewhat rude and wanted to make sure I knew she was upset.

I believe he was God sent. Thank you.

The girls at the front counter were very rude, very rude, and I suspect they were also kind of racist, the girls at the front counter.

Lab results have not yet been reported. I believe labs were not ordered correctly. Thank you.

Very good in patient care

The doctor is very good.

The doctor, and the help were okay, but I'm not happy with the service that I got. I don't feel like all my questions were answered, and I don't feel like they spent enough time with me. So I'm going to ask for a new doctor. I'm going to call Monday and try to get a different doctor. Thank you.

Your office needs a gynecologist available. Nobody is taking new patients.

Great office visit as always with no long wait and staff friendly and helpful

This doctor could have been more informative. He didn't offer any information unless I asked specific questions. He was very quiet and spent nearly all the time I saw him reading the computer screen. Bedside manner is not as good as my other PIH physicians.

Personnel could be more friendly...

Dr Scott Lee is one of my favorite Doctor all time ?

Thank you.

I called the office and he had a cancellation and this is how I got in. Difficult to obtain appointment. Went to urgent care 2xs for strep first time was given wrong antibiotic. Second time at urgent care a month later I was still strep positive. Given z pack 5 days later still felt ill. Went to Dr Lee and fortunately he gave me correct antibiotic and finally feeling better. Thank you Dr Lee.

The staff was very polite. The doctor seemed to be in a hurry to move me out and didn't really answer any of the questions that I had. I feel like I was a number to him and just the next patient. I didn't feel that he answered any of the questions that I really wanted and had requested a Tdap and I didn't even get that.

Dr Scott Lee is Great!

I hope that the appointments can be done sooner instead of waiting for months. Thank you. Bye-bye.

Taking too long waiting time to make appointment. The appointment is like two months or three months away from the time I call.

dr scott lee was very kind

Wishing I can talk to doctor directly when I need.

Staff was rude, especially the medical assistant at the end

Dr Lee always very professional and helpful.

Best Service Best Staffs Best Physician Best Facility

Sometimes the wait time at the office is longer than expected.

I waited in the exam room for my lab orders. After 10 mins, I came out of the exam room and asked the nurse but she wasn't aware that the doctor had ordered lab work. I had other appointments and couldn't wait any longer. The lab orders were sent to my house.

Yes, the one thing, seeing Scott Lee was perfect. The only thing was is that when they gave me my shots report, it showed that my tetanus was 2007. I wish I didn't have to come another day to get a tetanus shot. I wish they would have told me that day that it's overdue and I need one. So maybe next time they can tell me you need an update and you need to do it that day. That's the only thing. But other than that, everything went very well.

Dr. Scott Lee is a very caring doctor.

Dr Lee is very informative

Dr. Scott Lee is very sincere, very knowledgeable, and I like him very much and I would recommend him, yes.

Excellent.

Dr. Lee is very professional and thorough in his evaluations. He does not hesitate to make appropriate specialty referrals as needed.

I'm having trouble making an appointment with the doctor. My appointment is every six months, which would be in January and they didn't give it to me until April, 3 months later. That's what is bad.

Hi, my name is (PHI removed). I live in (PHI removed) in the IE. I wish PIH was out here in the IE and make it more easier for me to go to Dr. (name removed) because I'm 64 years old. And I would recommend PIH to anybody who is out here in the IE. Thank you.

Scott Lee is a very compassionate and patient doctor with my aging parents and I just absolutely appreciate how he explains everything to them.

The medication, one of the two, was not covered by my insurance, so I need to pay out of pocket. So that's the only recommendation is if maybe the doctor's office can see beforehand whether a medication is covered by insurance or not. Thank you.

Hard to get an appointment. Only available for my semi-annual checkup. Other than that I have to go to urgent care for anything else.

My experience with Dr. Scott Lee is always professional and pleasant; however, my first encounter with (name removed) A. of the office staff at the front desk (emergency care) was frustrating. Thea was impolite and cheeky. While (name removed) was patient with my questions, when asked about how to initiate a prescription transfer, (name removed) interrupted before I could finish speaking, adding, "Ok, I'm going to stop you right there," explaining the family care staff was on lunch and would not return until 1 pm. When later inquiring about how to contact the family care office via phone, Thea pointed sharply to the PIH Hacienda Heights business cards with zero interest in genuine client care or customer service.

On the third question, I think I answered it wrong. Can it be repeated or... or, but it's, I put a 9 and I should have put a 4 instead. That's it.

Dr Lee was late showing up for my scheduled appointment. He didn't listen intently to my health concerns. He was very rushed due to his lateness. I felt unheard with my health concerns. he's not and inviting to make you comfortable discussing health issues. He's got no bedside manner. He didn't discuss my diagnosis' in a way that was understandable. I called the office the next day for more information and clarification on my diagnosis and he ignored me passing along messages through his nurse so he wouldn't have to take time out of his day to talk with me. I'm actively looking for a new primary care physician.

Good to have a Doctor that remains with the organization. Hope he doesn't move on like some have.

I was very well cared for by the doctor and all the office staff. Thank you.

He doesn't show his willingness to talk and help his patient. He's been like this for many years and I don't expect much from him just okay.

Satisfied

Dr. Lee is always kind, caring & listens well to my concerns. I'm confident with his evaluations & prescriptions. Hope he will always be my primary doctor. Thank you, and God Bless!

It's great!

Wait times, both in the waiting room and in the exam room were way too long.

I have been with this clinic for 3 years , Dr. Lee my family doctor was take care me at all time, in this office was very good in pass, Whe replacement of new staff and assistant nurses were hired, Last 3 visits,Their attitude, no patient and politeness are very poor. Very unfriendly. so far staff Stella the only is very good. I'm not sure the name spelling are correct. she was work on 3/16/2024 Urgent care.

Dr. Scott Lee is a very compassionate doctor and he helped me very well.

Good doctor good person now. Thank you.

everyone was extremely respectful and friendly. from front receptionist to nurse to doctor.

Thank you for the opportunity to meet Dr. Scott Lee. Everything went well in the appointment. I am very pleased. He was very personable, as was the office staff. So thank you very much. I am grateful.

Dr. Lee is an excellent physician. He is thorough and listens to my concerns. I have recommended him to my family and now we all have him as our PCP.

PIH needs to get more primary care doctors in this office. Dr. Lee is excellent but shouldn't have to be by himself with help a couple days a week. Dr. (name removed) has not been replaced and that is ridiculous. How can you provide excellent care with half the staff that you used to have. I'm very disappointed that another full time doctor hasn't been brought in yet.

All my P I H experiences for the most part with all my doctors have been a 10

I personally feel my Dr Lee is overworked and has too many patients to care for. I have been with him for overs 15 yrs and I have seen how overwhelmed he gotten these past few years.

Everything was fine except making appointment. Dr. Scott Lee probably was very popular. I just can't find the right time everytime I wanted to make an appointment.

I don't like doctors appointments n urgent care in same waiting room. Patient for urgent care came in saying he had covi n strep throat

He was very courteous to me and I could understand him and I do really like him. That's all I got to say.

Would not go anywhere else

I was happy that I was seen in a timely manner and that Dr. Scott Lee took my concerns seriously and recommended an x-ray where we found that I had arthritis in my back and now I know what I will need to manage as far as pain and what it is that we're going to try to improve. I have been seeing Dr. Scott Lee for close to 10 years now and I'm happy with his responsiveness and willing to help with my health improvement and just finding the root cause of where pain comes from and alleviating symptoms.

Dr Scott lee should be fired. Complete waste of my time and recommended numerous unnecessary procedures and meds. Has no business practicing medicine

Only problem lately is it takes too too long to get an appointment to see him. I rather see him than going to Urgent care as they usually say to follow up with him! Before we could get an appointment within days not weeks or months!

Steff need more smiles on their face

Staff friendly an helpful, answered all my questions Dr. Lee was courteous an answering all my concerns

I was given an appointment at the PIH Hacienda Heights Urgent Care the same day I called. I really appreciated the great care and service.

The provider should review my chart from previous visits and notes I deliver for his review and information. Since release from inpatient status in Aug. 2023, I find myself providing updates, mainly for medications, and updates from other providers. One benefit is that it helps me keep up with my health. Review of my last visit report, I noticed the problem of diabetic related hypertension which was not mentioned or addressed. Also, periphenol artery disease and protein-caloric malnutrtion were documented following my report to him. ?

Unable to make an appointment in six months. I was told the computer cannot go that far down in months so I need to call back within March or April. My appointment is in in May.

Dr. Scott Lee is very, very knowledgeable and he keeps me healthy and I really appreciate it. Very kind and very professional. Thank you.

I have never trusted other Drs like I do with Dr Lee. I feel comfortable with him and confident that he will do what he can to help me with my health issues.